Frequently Asked Questions
We offer free shipping in Sweden!
The shipping price for express delivery may vary depending on your postal code, please see the price at the checkout.
We have same day dispatch if you place your order before 14.30. How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time. Right now we offer deliveries with; Budbee Home Delivery and Budbee Box. Postnord Home Delivery and Service point and UPS Express
If you don’t pick up your package, it will be returned to us as an uncollected package. In this case, you will be charged 150 SEK for all costs incurred by an uncollected package.
We strive to provide worldwide shipping, but unfortunfortunately our courier companies is currently unable to deliver to:
Argentina, Crimea, CubaIran, Libya, North Korea, Somalia, Sudan and Syria
There may be additional countries and cities that our courier companies can't deliver to.
Returns & Exchanges
You have 30 days to return an order after receiving it. If 30 days have gone by, unfortunately, we can’t offer you a refund.
Returns within Sweden
We have a 30-day return policy, meaning that you have to return your product/s within 30 days after receiving your order. The return fee is 59 sek and will be deducted from the total amount returned to you.
If your package is delivered with Postnord you will receive a return label with your order to attach to your return package.
1. Simply pack your goods similar to how you received them.
2. Attach the return label to your package.
3. Hand over your package to your closest post office.
If your package was delivered with Budbee. Please follow the instructions from Budbee on how to create a return.
After we have received the parcel we will make a refund as soon as possible and send you a confirmation email. Please note that it may take 2-3 bank days for your money to be visible in your bank account.
For customers outside of Sweden the return shipping cost is paid by the customer. Always register your return with our customer support at email@example.com before sending items back. Please provide us with the order number and the item that you wish to return.
If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.
Send your parcel with your preferred transportation partner to:
Melle Sweden AB
Andesitgatan 12b, 254 68 Helsingborg, Sweden
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
The product(s) must be sent back within 30 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.
If your return is approved, a full refund will be issued for your order and you can expect you recieve it within 2-4 business days.
No, due to higher shipping costs and the environenvironmental impact that transportations has we can not offer free returns.
For customers both within and outside of Sweden the return shipping cost is paid by the customer.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number linked to the tracking-website.
You can also follow your order by entering your tracking number at the courier’s website.
You must contact our customer service at email@example.com to change your shipping address.
Important: The shipping address can only be changed before the order has shipped.
Unfortunately, you cannot update your shipping address yourself after the order has been placed.
Email our customer support with pictures and a short explanation and we will take care of this unfortunate situatuion as soon as possible.