Frequently Asked Questions

Shipping

How much do I pay for shipping?

We offer free shipping world wide!

The shipping price for express delivery may vary depending on your postal code, please see the price at the checkout.

How many days does it take for my order to arrive?

We have same day dispatch if you place your order before 14.30. How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time. Right now we offer deliveries with; Budbee Home Delivery and Budbee Box. Postnord Home Delivery and Service point and UPS Express

What happens if I don’t pick up my package?

If you don’t pick up your package, it will be returned to us as an uncollected package. In this case, you will be charged 150 SEK for all costs incurred by an uncollected package. 

Does Melle offer worldwide shipping?

We strive to provide worldwide shipping, but unfortunfortunately our courier companies is currently unable to deliver to:

Argentina, Crimea, CubaIran, Libya, North Korea, Somalia, Sudan and Syria

There may be additional countries and cities that our courier companies can't deliver to.

Returns & Exchanges

How many days is your return policy?

You have 30 days to return an order after receiving it. If 30 days have gone by, unfortunately, we can’t offer you a refund.

How do I return an item within Sweden?

Returns within Sweden

We have a 30-day return policy, meaning that you have to return your product/s within 30 days after receiving your order. The return fee is 59 sek and will be deducted from the total amount returned to you.

Postnord

If your package is delivered with Postnord you will receive a return label with your order to attach to your return package.

1. Simply pack your goods similar to how you received them.

2. Attach the return label to your package.

3. Hand over your package to your closest post office.

Budbee

If your package was delivered with Budbee. Please follow the instructions from Budbee on how to create a return.

After we have received the parcel we will make a refund as soon as possible and send you a confirmation email. Please note that it may take 2-3 bank days for your money to be visible in your bank account.

How do I make a return internationally?

For customers outside of Sweden the return shipping cost is paid by the customer. Always register your return with our customer support at customerservice@organista.se before sending items back. Please provide us with the order number and the item that you wish to return.

If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.

Send your parcel with your preferred transportation partner to:

Melle Sweden AB
Andesitgatan 12b, 254 68 Helsingborg, Sweden

How will I get refunded?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

When will I receive my refund?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

The product(s) must be sent back within 30 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.

If your return is approved, a full refund will be issued for your order and you can expect you recieve it within 2-4 business days. 

Do you offer free returns?

No, due to higher shipping costs and the environenvironmental impact that transportations has we can not offer free returns.

For customers both within and outside of Sweden the return shipping cost is paid by the customer.

Can I make an exchange?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@melle.co

Ordering Online

How do I track my order?

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number linked to the tracking-website. 

You can also follow your order by entering your tracking number at the courier’s website.

How do I change shipping adress?

You must contact our customer service at hello@melle.co to change your shipping address.

Important: The shipping address can only be changed before the order has shipped.

Unfortunately, you cannot update your shipping address yourself after the order has been placed.

Damaged Product

I've received a damaged product, what do I do?

Email our customer support with pictures and a short explanation and we will take care of this unfortunate situatuion as soon as possible.

Email hello@melle.co